Identity verification — agent request only

Important: Please do not upload any ID documents unless an agent asks. Unrequested uploads may delay your support request.

Summary
To protect accounts after multiple password resets or other risk indicators, we may need a photo-based identity check. An agent will request this only when necessary. Please wait for an agent’s instructions before providing any ID.

What we may request (only if an agent asks)

• A clear photo of a valid government-issued ID (for example: driver’s license, passport, national ID).
• The agent will tell you exactly how and where to submit any images if verification is required.

Why you might be asked

• To prevent unauthorized access and account takeover after unusual activity or repeated password resets.

Tips (follow only when an agent requests submission)

• Use natural light and a plain background.
• Make sure the entire ID is visible and in focus.
• Reduce glare by angling the ID slightly or using indirect light.

What happens next

• An agent will review the submitted photos and confirm identity.
• After verification, the agent will restore access or provide next steps.

Privacy and security

• Photos are used only for identity verification and account security.
• We store and process verification images securely and limit access to authorized staff.

Short closing note for customers Please wait until an agent requests identity verification. Uploading documents before an agent asks may delay handling of your case.